FAQ, sending materials and caring for jewellery.
Frequently Asked Questions
Please note we like to keep our overheads down so we can offer keepsakes at a better price for you. So we don't send out packs for ashes. this is also because it causes more delays in making your keepsakes and is much quicker when you order to send your precious materials direct we also have full listings online so we don't have a brochures.
We also still have a few orders from as far back as December 18 where customers have not yet sent their precious materials to us. We have left messages and emails. Which is why we ask for you to let us know when you expect to send. We are fine for you to send in your own time it's no problem at all, but please just drop us a text or email with a rough time frame, it would be much appreciated.
How do I send my materials to you?
Please send one small teaspoon of ashes in a small clear bag with the order number on, please don't use sellotape or anything that can be cracked (a small airtight freezer bag will be okay no thin bags that can rip) place the clear bag in a small envelope, again with your name address and order number written clearly and place that envelope in a padded envelope for posting, If you have ordered something with specific requirements please jot that on the envelope for me too. If you have ordered more than one item please note a small teaspoon is more than enough for 5 pieces as only a pinch is used. ( please place ashes in the one bag for all pieces unless they are different ashes) Also please place your return address on the back of the envelope you are posting.
Please send special delivery only as it is tracked and signed and assured (please don't just fix first class stamp and send as we will not be held responsible for loss)
we now have completely FREE special next day delivery tracked royal mail
If possible please use Royal Mail special delivery as they are the most reliable and know the company well. Please also mark the front of the envelope CREMATION ASHES handle with care. We put this sticker when sending back also as to make sure your keepsake is handled with care. We will let you know when we have received your precious ashes within two days of receiving them. If you do not hear from us please message or email.
Please send to Deborah Towers @ Sentimental keepsake.
Flat 4, Brunel court
Why are items more affordable at Sentimental keepsake when I have seen similar selling for a lot more ?
Rest assured we keep our overheads down to a minimum, we don't send out packs or brochures, we do all our own website and photography and all our own admin ( well I say we but i work alone so your loved ones materials only pass through my hands) We do not cut the cost when it comes to your keepsakes we buy in the silver from reputable UK and USA designers and our resin (liquid polymer) is the highest quality on the market with a UV stabiliser, when it dries it is smooth and glassy and shatterproof. We are a company that knows how hard financially and emotionally losing a loved one is which is why we price our items more affordably for people.
Hair or fur;
Please send a small clean lock (free from hairsprays or gel as these could alter the colour of the resin) approximately 2 cm and a good pinch, please keep strands as together and neat as possible as it is easier for me to work with and if possible secure with string (no tape). Matted or tangled will not give a very pleasing aesthetic appearance and is hard for us to work with. However in special circumstances, if the hair or fur is all you have I will do my very best for you (please do not send the entire amount you have if you can't get any more.) Place the lock in a small clear bag or neatly folded in kitchen roll or tin foil. put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post to Flat 4 Brunel Court, Ridsdale Road, Anerley, London SE208AD.
please also note white or blonde fine hair can become translucent and may not be as visible as coarse hair.
How long will my order take?
Please bear in mind that I work alone and how long your piece will take varies due to many factors. How many orders are in front of you, if I have in stock your desired base or I need to order from the manufacturer who can take up to 5 weeks to deliver as some are based in the USA etc.. So If I have the base in I would guesstimate 2-5 weeks possibly sooner.
Can you make custom orders? or if I have seen a design from another breast milk/ashes provider can you make the same?
We don't do custom designs but you can have certain colours just send me a text or email before you place your orders.
All breast milk and memorial designers have their own beautiful unique style of which they are proud of and worked hard for, so the answer to that question is a no I'm afraid, I can not recreate a piece you have seen somewhere else. However since our website has been up we have seen similar items we make being made for a much higher cost which is upsetting to us. As i started this business to bring people more affordable jewellery.
Do you have a brochure?
We are a small family business so we do not have brochures to send out, all our products are listed on here and fully detailed.
IMPORTANT; how to care for jewellery
Things to avoid, remove your jewellery when doing the following.
- using sunbeds
- washing up (rings) & using cleaning chemicals.
- take off when in harsh UV rays
- putting on lotions
- putting on perfume
- spraying your hair
- cooking with ingredients that contain sulphur
Sterling silver and resin do not like humid wet conditions. Oxidation is caused when oxygen comes into contact with sterling silver (tarnish), to prevent this, store your jewellery in a little box, in an area with low humidity. With all sterling silver, unless it is rhodium plated which is costly, tarnish can occur if not looked after. Use a silver polishing cloth Keep your jewellery dry but do not use the polishing cloth on the actual breast milk or ashes cabochon.