FAQ, sending materials and caring for jewellery.

Frequently Asked Questions

How do I send my materials to you?

Breast milk

please send 15ml for one piece or 30ml for two ONLY in a breast milk bag making sure all air is depressed and locked tightly, fold the bag in half and place inside 2 more breastmilk bags (we like to be secure, as this is precious to you) on the third bag please write your name and order number for us. Post in a padded jiffy bag, we ask that you send back your precious materials signed for but this is up to you, you can just secure with a large first class stamp. But as the posties can sometimes get it wrong you cant always rely on them Although 9 times out of ten they are pretty good, so I will leave that choice up to you.

Please send to Deborah Towers @ Sentimental keepsake.  flat 4, Brunel court, Ridsdale Road Anerley, London, SE208AD. 

PLEASE NOTE.... ORDER NUMBER AND NAME NEED TO BE ON THE BAGS FOR ME. 

If you prefer to send signed for send on a Thursday as I am home all day on a Friday to receive it. when you go to post item please mark as "jewellery making items" to avoid having to explain. 

If you live near to London SE20 and would like to drop off to me you are more than welcome, Please click the (COD) payment method when you check out. customers who live local and drop off will receive a 10% discount.

Cremation Ashes;

Please send one small teaspoon of ashes in a small clear bag place the clear bag in a small white envelope with your name address and order number written clearly. 

 send signed for on a Thursday as I am home all day on Friday to receive it. when you go to post item please mark as jewellery making items to avoid having to explain. Please consider your sending options as I will not be held accountable if your order is lost in the postal universe. we do advise signed for or special. Please send to Deborah Towers @ Sentimental keepsake.  flat 4, Brunel court, Ridsdale Road Anerley, London, SE208AD. 

If you live near to London SE20 and would like to drop off to me this is fine also. Please click the (COD) payment method when you check out, customers who live local and drop off will receive a 10% discount on their order. 

Hair or fur;

Please send a small clean lock (free from hairsprays or gel as these could alter the colour of the resin) approximately 2 cm and a good pinch, please keep strands as together and neat as possible as it is easier for me to work with and if possible secure with string (no tape). Matted or tangled will not give a very pleasing aesthetic appearance and is hard for us to work with. However in special circumstances, if the hair or fur is all you have I will do my very best for you (please do not send the entire amount you have if you can't get any more.) Place the lock in a small clear bag or neatly folded in kitchen roll or tin foil. put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post. Address for posting shall be given when you check out. Please send signed for. 

Umbilical cord and placenta;

Please send one or two capsules of the dehydrated placenta or 2 cm (only) of the dehydrated umbilical stump. Place precious materials in a small clear bag, put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post. Address for posting shall be given when you check out. 

send signed on a Thursday as I am home all day on Friday to receive it. when you go to post item please mark as jewellery making items to avoid having to explain. Please consider your sending options as I will not be held accountable if your order is lost in the postal universe.  

Precious material or dried flowers;

 You may want to have a loved one's specific item of clothing in a pendant this is perfectly fine, bases that are 20 cm and over or crystal point pendants are best suited to the material. If the material is from a wedding dress or an item of clothing you don't want to spoil please cut off around an inch and a half from the hem. Dried flowers/petals are also best suited to larger bases or the crystal point pendants. 

Place precious materials in a small clear bag, put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post. Address for posting shall be given when you check out. 

If you prefer to send signed for send on a Thursday as I am home all day on Friday to receive it. when you go to post item please mark as jewellery making items to avoid having to explain. Please consider your sending options as I will not be held accountable if your order is lost in the postal universe.  

How do I know you are using my materials?;

This is where I ask you to put your "faith, trust" and precious materials in my safe hands. I do these keepsakes for people because I am a mother who dearly loves her (big) babies and a girl who has suffered tremendous loss in her life and understands the pain and suffering that can cause. To use any other materials other than the ones you have entrusted me with is unimaginable to me. Please feel free to see the about us section, hopefully, put your mind at rest. 

I was also in extremely responsible roles in my previous employment with the MET and NHS, having a high standard of accuracy was imperative when it came to bagging and tagging etc...  

Why does my item look slightly different to the picture?

Ashes also come in shades from a grey dust-like powder to a fine white coarse ash. How your finished piece will look will largely depend on this factor. Also if more powder like ash is used it may darken the base colours used or not be as obviously visible as coarse ashes. So your precious keepsake may be lighter or darker than the images. Though not to different.

With hair or fur, darker will show up much more obviously than white or blonde. Also, the resin wets the hair/fur so it may appear slightly darker as it does when it's washed. We can mix hair and breast milk in the one base no problem. 

Breast milk, when using the gemstones with the breast milk, bear in mind gemstones are all unique in size shape and markings. Also, it is dependant on how much tint is used in the resin. 

How fresh does my milk have to be?

I can use milk that has been frozen for many years, but please  Mummies, unfreeze before you send it to me. Which I am sure you would anyway, but you just never know ;). 

How long will my order take?

Please bear in mind that I work alone and how long your piece will take varies due to many factors. How many orders are in front of you, if I have in your desired base or I need to order from the manufacturer who can take up to 5 weeks to deliver as some are based in the USA etc.. So If I have the base in I would guestimate 2-4 weeks if not it may be up to 6 weeks but time goes quick and it will be "worth the wait <3". But beautiful keepsakes are worth waiting for. <3 

 Can you make custom orders? or if I have seen a design from another breast milk provider can you make the same? 

We don't do custom designs but you can have certain colours just send me a text or email before you place your order. 

All breast milk and ashes designers have their own beautiful unique style of which they are proud of and worked hard for, so the answer to that question is a no I'm afraid, I can not recreate a piece you have seen somewhere else. 

 Please note ADVICE..... when stealing breast milk to send to us for making a partner or friend a keepsake as a gift .. DON'T GET CAUGHT HEHE ;) 

                                   IMPORTANT; how to care for jewellery 

Things to avoid, remove your jewellery when doing the following. 

  • using sunbeds 
  • washing up (rings) & using cleaning chemicals. 
  • showering/bathing
  • take off when in harsh UV rays
  • putting on lotions
  • putting on perfume
  • spraying your hair
  • swimming
  • cooking with ingredients that contain sulphur

Wear your jewellery often, I find I wear m

how to care for jewellery 

Sterling silver and resin do not like humid wet conditions. Oxidation is caused when oxygen comes into contact with sterling silver (tarnish), to prevent this, store your jewellery in a little box, in an area with low humidity. With all sterling silver, unless it is rhodium plated which is costly, tarnish can occur if not looked after. Use a silver polishing cloth Keep your jewellery dry.