FAQ, sending materials and caring for jewellery.

Frequently Asked Questions

How do I send my materials to you?

Breast Milk;

Please send 15-30ml (half to 1 oz) only. Pour the breast milk into a breast milk storage bag, Making sure there is no trapped air and that the double seals are firmly locked (test) then fold the bag in half, take a second bag and write your order number name and address clearly. , put the first bag into the second bag and again be sure to check the seals and depress any trapped air (test).. place the bags into a padded envelope, then place them into a large letter mailing box with a large letter stamp.  

If you prefer to send signed for send on a Thursday as I am home all day on the Friday to receive it. when you go to post item please mark as "jewellery making items" to avoid having to explain. 

If you live near to London SE20 and would like to drop off to me you are more than welcome, Please click the (COD) payment method when you check out. customers who live local and drop off will receive a 10% discount. And their FREE mystery gift. 

Cremation Ashes;

Please send one small teaspoon of ashes in a small clear bag place the clear bag in a small white envelope with your name address and order number written clearly. 

If you prefer to send signed for send on a Thursday as I am home all day on Friday to receive it. when you go to post item please mark as jewellery making items to avoid having to explain. Please consider your sending options as I will not be held accountable if your order is lost in the postal universe.  

If you live near to London SE20 and would like to drop off to me this is fine also. Please click the (COD) payment method when you check out, customers who live local and drop off will receive a 10% discount. and a FREE gift.

Hair or fur;

Please send a small clean lock (free from hairsprays or gel as these could alter the colour of the resin) approximately 2 cm and a good pinch, please keep strands as together and neat as possible as it is easier for me to work with and if possible secure with string (no tape). Matted or tangled will not give a very pleasing aesthetic appearance. However in special circumstances, if the hair or fur is all you have I will do my very best for you (please do not send the entire amount you have if you can't get any more.) Place the lock in a small clear bag, put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post. Address for posting shall be given when you check out. 

Umbilical cord and placenta;

Please send one or two capsules of the dehydrated placenta or 2 cm (only) of the dehydrated umbilical stump. Place precious materials in a small clear bag, put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post. Address for posting shall be given when you check out. 

If you prefer to send signed for send on a Thursday as I am home all day on Friday to receive it. when you go to post item please mark as jewellery making items to avoid having to explain. Please consider your sending options as I will not be held accountable if your order is lost in the postal universe.  

Precious material or dried flowers;

 You may want to have a loved one's specific item of clothing in a pendant this is perfectly fine, bases that are 20 cm and over or crystal point pendants are best suited to the material. If the material is from a wedding dress or an item of clothing you don't want to spoil please cut off around and inch and a half from the hem. Dried flowers/petals are also best suited to larger bases or the crystal point pendants. 

Place precious materials in a small clear bag, put the bag in an envelope marked with order number, name and address written clearly. Then place the envelope in a small padded envelope and post. Address for posting shall be given when you check out. 

If you prefer to send signed for send on a Thursday as I am home all day on Friday to receive it. when you go to post item please mark as jewellery making items to avoid having to explain. Please consider your sending options as I will not be held accountable if your order is lost in the postal universe.  

How do I know you are using my materials?;

This is where I ask you to put your "faith, trust" and precious materials in my safe hands. I do these keepsakes for people because I am a mother who dearly loves her (big) babies and a girl who has suffered tremendous loss in her life and understands the pain and suffering that can cause. To use any other materials other than the ones you have entrusted me with is unimaginable to me. Please feel free to see the about us section, hopefully, put your mind at rest. 

I was also in extremely responsible roles in my previous employment with the MET and NHS, having a high standard of accuracy was imperative when it came to bagging and tagging etc...  

Why does my item look different to the picture?

Your breast milk comes in many shades from creamy yellow to white we have no way of telling how it will behave colour wise until it is preserved and stonified. Your breast milk will not go off or turn yellow once preserved. 

Ashes also come in shades from a grey dust-like powder to a fine white coarse ash. How your finished piece will look will largely depend on this factor. Also if more powder like ash is used it may darken the base colours used or not be as obviously visible as coarse ashes. 

With hair or fur, darker will show up much more obviously than white or blonde. Also, the resin wets the hair/fur so it may appear slightly darker as it does when it's washed. We can mix hair and breast milk in the one base no problem but if you want a more aesthetically pleasing keepsake in our opinion the breast milk alone is much nicer. But that is just our opinion. 

How fresh does my milk have to be?

I can use milk that has been frozen for many years, but please  Mummies, unfreeze before you send it to me. Which I am sure you would anyway, but you just never know ;). 

How long will my order take?

Please bare in mind that I am a lone worker and how long your piece will take varies due to many factors. How many orders are in front of you, if I have in your desired base or I need to order from the manufacturer who can take up to 5 weeks to deliver as some are based in the USA etc.. So If I have the base in I would guestimate 2-4 weeks if not it may be up to 6 weeks but time goes quick and it will be "worth the wait <3" . I shall put up my lead times on social media pages to keep you up to date. But beautiful keepsakes are worth waiting for. <3 

Do you provide breast milk kits to send my milk? 

we certainly can do if you prefer, Although to be honest, it would cost the same for you to send as purchasing a kit, it would also be much quicker getting your keepsake made to send it directly, rather than waiting for the kit to arrive. Totally up to you. 

Can I make my own by mixing my materials with resin? 

Ashes, most certainly you just need a steady hand and proper protective wear. 

Breast Milk, I would have to say "no" The reason being is breast milk artistry is a "skill", and it is much harder to make breast milk jewellery than cremation jewellery. I have known people to mix resin and breast milk, this is not wise as the milk is not "properly preserved" and your piece may turn yellow over time. It is like mixing oil and water, it shouldn't be done.

Milk is preserved using a "special technique" I have developed over the past 18 months with a friend who works in a science lab. (he declined my business partnership, however, expressing (excuse the pun) that boobie juice wasn't really his thing, hehe.

I won a competition on social media to win a keepsake. How long will I have to claim my prize?

If you do not contact me "within 48hrs" of winning your entry will not be counted. so please make a note of the day that the competition is drawn. I will also need your materials within "one week". This is because I like to hold competition posts and I don't like to get backed up with competition orders, which I am sure you can understand. I can also not put out any more competitions until I have completed the current one. 

Do you donate to charity auctions or do freebies?

This is case by case and a tough question for me. Due to my nature in the past, I made many keepsakes for auctions when I first started out to the point I was doing more auctions and giveaways than I was selling. I was being asked sometimes multiple times weekly. I never said no even when I knew I couldn't really afford to. So although I would like my answer to be a yes for the time being it is case by case.

 I already donate to my own causes. I will, however, do "one" item per month for a customer in "special circumstances" such as infant loss. But please if you ask and get a heartfelt apology saying no it is because I am already making for another customer. saying that, save your materials and I can put you on a waiting list. However, if I already have people on that list bearing in mind it is one a month then it could be a long wait. I also ask that you contribute £12 to go towards special delivery and materials. ( personal customers only, I do not donate to go fund me pages or auctions)

 Can you make custom orders? or if I have seen a design from another breast milk provider can you make the same? 

We don't do custom designs but you can have certain colours just send me a text or email before you place your order. 

All breast milk and ashes designers have their own beautiful unique style of which they are proud of and worked hard for, so the answer to that question is a no I'm afraid, I can not recreate a piece you have seen somewhere else. 

 Please note ADVICE..... when stealing breast milk to send to us for making a partner or friend a keepsake as a gift .. DON'T GET CAUGHT HEHE ;) 

                                   IMPORTANT; how to care for jewellery 

Sterling silver and resin do not like humid wet conditions. Oxidation is caused when oxygen comes into contact with sterling silver (tarnish), to prevent this, store your jewellery in a little box, in an area with low humidity. With all sterling silver, unless it is rhodium plated which is costly, tarnish can occur if not looked after. Use a silver polishing cloth (no need for silver cleaner the silver cloth will suffice, we do sell these) Keep your jewellery dry. 

Things to avoid, remove when doing the following...

  • using sunbeds 
  • take off when in harsh UV rays
  • putting on lotions
  • putting on perfume
  • spraying your hair
  • swimming
  • cleaning and washing up (rings)
  • cooking with ingredients that contain sulphur

Wear your jewellery often, I find I wear mine a lot and it seems to never tarnish especially when I follow the above advice. 

 

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